Refund Policy
GSX SOLUTIONS PRIVATE LIMITED REFUND, AND CANCELLATION POLICY
VERSION: 18062024.001
Last Updated: 18/06/2024
Introduction
At GSX Solutions Private Limited, we are committed to providing our users with a secure, transparent, and reliable trading experience. Our Refund, and Cancellation Policy outlines the terms and conditions under which users may request a refund, or cancellation of their transactions. By using our services, you agree to the terms set forth in this policy.
General Policy
1. Irreversibility of Crypto Transactions: Cryptocurrency transactions are inherently irreversible. Once a transaction is confirmed on the blockchain, it cannot be undone. As a result, we cannot process returns or refunds for completed transactions.
2. Eligibility for Refunds are only applicable under specific circumstances such as technical errors or unauthorized transactions. Refund requests must be submitted within 48 hours of the transaction date.
Refund Policy
1. Technical Errors If a transaction fails due to a technical error on our platform (e.g., system malfunction, incorrect wallet address provided by us), users may be eligible for a refund. The user must provide detailed information and evidence of the error within 48 hours of the transaction date.
2. Unauthorized Transactions If you believe a transaction was made without your authorization, please contact our support team immediately. We will investigate the claim and if found valid, a refund will be processed.
3. Duplicate Transactions In cases where duplicate transactions occur due to an error on our platform, the duplicate transaction amount will be refunded.
4. Refund Process
Cancellation Policy
1. Order Cancellation,
Orders for buying or selling cryptocurrencies cannot be canceled once they are executed. However, open orders that have not yet been matched can be canceled through the platform’s interface.
2. Withdrawal Cancellation
Withdrawal requests can be canceled if they are still in a pending status. Once a withdrawal is processed and the funds are transferred, it cannot be reversed.
3. Subscription Cancellation
If you have subscribed to any premium services or memberships, you may cancel your subscription anytime through your account settings. Any prepaid fees for the current subscription period will not be refunded, but the cancellation will prevent future billing.
Exceptions
1. Regulatory Compliance All refund and cancellation requests are subject to compliance with applicable laws and regulations. Refunds may be delayed or denied if they conflict with regulatory requirements or our anti-money laundering (AML) policies.
2. User Error We are not responsible for transactions made in error by the user, such as sending funds to the wrong address or choosing, the wrong cryptocurrency. Users should carefully review their transactions before confirmation.
Contact Information
If you have any questions or need assistance with a refund or cancellation, please contact our support team at support@gsxsolutions.com. Our support team is available during business hours and will respond to your inquiries as soon as possible.
Amendments
We reserve the right to modify this policy at any time. Any changes will be posted on our website, and users will be notified via email or through our platform.
By using our services, you acknowledge that you have read, understood, and agreed to this Refund, and Cancellation Policy.
For queries about our refund policy, contact us via legal@gsxsolutions.com
VERSION: 18062024.001
Last Updated: 18/06/2024
Introduction
At GSX Solutions Private Limited, we are committed to providing our users with a secure, transparent, and reliable trading experience. Our Refund, and Cancellation Policy outlines the terms and conditions under which users may request a refund, or cancellation of their transactions. By using our services, you agree to the terms set forth in this policy.
General Policy
1. Irreversibility of Crypto Transactions: Cryptocurrency transactions are inherently irreversible. Once a transaction is confirmed on the blockchain, it cannot be undone. As a result, we cannot process returns or refunds for completed transactions.
2. Eligibility for Refunds are only applicable under specific circumstances such as technical errors or unauthorized transactions. Refund requests must be submitted within 48 hours of the transaction date.
Refund Policy
1. Technical Errors If a transaction fails due to a technical error on our platform (e.g., system malfunction, incorrect wallet address provided by us), users may be eligible for a refund. The user must provide detailed information and evidence of the error within 48 hours of the transaction date.
2. Unauthorized Transactions If you believe a transaction was made without your authorization, please contact our support team immediately. We will investigate the claim and if found valid, a refund will be processed.
3. Duplicate Transactions In cases where duplicate transactions occur due to an error on our platform, the duplicate transaction amount will be refunded.
4. Refund Process
- Users must submit a refund request through our support system, providing the transaction ID, details of the issue, and any relevant evidence.
- Our team will review the request and communicate the status within 10 business days.
- Approved refunds will be processed within 5 business days after approval.
Cancellation Policy
1. Order Cancellation,
Orders for buying or selling cryptocurrencies cannot be canceled once they are executed. However, open orders that have not yet been matched can be canceled through the platform’s interface.
2. Withdrawal Cancellation
Withdrawal requests can be canceled if they are still in a pending status. Once a withdrawal is processed and the funds are transferred, it cannot be reversed.
3. Subscription Cancellation
If you have subscribed to any premium services or memberships, you may cancel your subscription anytime through your account settings. Any prepaid fees for the current subscription period will not be refunded, but the cancellation will prevent future billing.
Exceptions
1. Regulatory Compliance All refund and cancellation requests are subject to compliance with applicable laws and regulations. Refunds may be delayed or denied if they conflict with regulatory requirements or our anti-money laundering (AML) policies.
2. User Error We are not responsible for transactions made in error by the user, such as sending funds to the wrong address or choosing, the wrong cryptocurrency. Users should carefully review their transactions before confirmation.
Contact Information
If you have any questions or need assistance with a refund or cancellation, please contact our support team at support@gsxsolutions.com. Our support team is available during business hours and will respond to your inquiries as soon as possible.
Amendments
We reserve the right to modify this policy at any time. Any changes will be posted on our website, and users will be notified via email or through our platform.
By using our services, you acknowledge that you have read, understood, and agreed to this Refund, and Cancellation Policy.
For queries about our refund policy, contact us via legal@gsxsolutions.com